Home
  • 😃Welcome to Cataleya
  • Cataleya Basics
  • 🏁Getting Started
    • Building a Chatbot
    • Testing a Chatbot
    • Installation
      • Installation on Website
        • Installation using HTML
        • Installation using Google Tag Manager
      • Installing on Wordpress
      • Installing on SquareSpace
      • Installation on WhatsApp
      • Installation on Facebook
      • Installation on SMS
    • Deploying a Chatbot
    • Utility Tools
  • ⏹️Action Blocks
    • Overview
    • Trigger
      • Set values to variables using Trigger
    • Send Message
    • Collect Input
    • Buttons
    • Carousel
    • Calendar
    • Send an Email
    • Branch
    • Image Carousel
    • Human Handover
    • Slider
    • File Upload
    • Delay
    • Form
    • Flow
    • Jump
    • Codeblock
      • Dynamic Dialog Generator
    • Options
    • List
    • Reply Buttons
    • AI Model
  • 🤖AI Studio
    • Overview
      • From URL
      • From File
      • From Intent
  • 🔗Integrations
    • Overview
    • Service Call
    • Javascript
    • Zapier
    • Code block
    • Google Calendar
    • Calendly
    • HubSpot
    • DialogFlow
    • Link Tracking
  • ✉️Live Chat
    • Overview
      • Live Chat Screen
      • Live Chat Settings
  • 🛠️Troubleshooting
    • Cloning Bots
    • Connecting Action Blocks
    • Creating Loops
    • Setting Up Fallback Variables
    • Setting Up Link Tracking
    • Variable Manager
    • Image Dimensions
  • 📣Outbound Bots
    • Overview
    • Building One Off Campaign
    • Building Ongoing Campaign
    • Creating a WhatsApp Template
    • Action Blocks: Outbound
      • Send WhatsApp
      • Send SMS
      • Delay
      • Branch
  • 🎨Chatbot Customisation
    • Chatbot Appearance
    • Custom CSS
    • Embed bots in iFrame
    • Embedding the Chatbot
    • JS functions to show/hide
  • 👜Account Management
    • Teams
    • Teammates
    • Purchasing a plan
    • Payment Methods
    • Refund Policy
    • Reset Password
    • Deleting Account
  • ⏺️Reporting
    • Analytics Dashboard
    • Custom Reports
    • What are contacts in Cataleya?
    • Scheduling a Contact Report
    • Exporting a Contact List
    • What are weekly reports?
      • What are weekly reports?
Powered by GitBook
On this page
  • What is Live Chat?
  • Why use Live Chat?
  1. Live Chat

Overview

Interface where you can see all the ongoing and historical conversations handled by the bot or the agents

PreviousLink TrackingNextLive Chat Screen

Last updated 1 year ago

What is Live Chat?

It is one of the feature that allows you to have the text based conversations with the visitors visiting the company's media properties like Website, WhatsApp number or Facebook page.

Why use Live Chat?

It is a simple, yet very effective, recipe for improving both customer service and loyalty. It allows you to:

  • Personalised conversations with humans

  • Monitor conversations in real time

  • Monitoring agents

  • Proactive outreach

  • Quick response to the questions about the product or the service

✉️

Live Chat Screen

Live Chat Functions

Qualification Details

Modifications on Live Chat

Filter Criteria

Apply Filters

Conversation Status in Live Chat

Conversation State

Close Ongoing Conversation

Copy Chat Transcript

What are Labels?

What are Saved Replies?

Related or Past Conversation

Historical Conversation

Live Chat Settings

Parameters to Configure Agent Availability Human Handover Configuration