Overview

Interface where you can see all the ongoing and historical conversations handled by the bot or the agents

What is Live Chat?

It is one of the feature that allows you to have the text based conversations with the visitors visiting the company's media properties like Website, WhatsApp number or Facebook page.

Why use Live Chat?

It is a simple, yet very effective, recipe for improving both customer service and loyalty. It allows you to:

• Personalised conversations with humans

• Monitor conversations in real time

• Monitoring agents

• Proactive outreach

• Quick response to the questions about the product or the service

Live Chat Screen

Live Chat Functions

Qualification Details

Modifications on Live Chat

Filter Criteria

Apply Filters

Conversation Status in Live Chat

Conversation State

Close Ongoing Conversation

Copy Chat Transcript

What are Labels?

What are Saved Replies?

Related or Past Conversation

Historical Conversation

Live Chat Settings

Parameters to Configure Agent Availability Human Handover Configuration