Overview
Interface where you can see all the ongoing and historical conversations handled by the bot or the agents
Last updated
Interface where you can see all the ongoing and historical conversations handled by the bot or the agents
Last updated
It is one of the feature that allows you to have the text based conversations with the visitors visiting the company's media properties like Website, WhatsApp number or Facebook page.
It is a simple, yet very effective, recipe for improving both customer service and loyalty. It allows you to:
Personalised conversations with humans
Monitor conversations in real time
Monitoring agents
Proactive outreach
Quick response to the questions about the product or the service
Live Chat Screen
Live Chat Functions
Qualification Details
Modifications on Live Chat
Filter Criteria
Apply Filters
Conversation Status in Live Chat
Conversation State
Close Ongoing Conversation
Copy Chat Transcript
What are Labels?
What are Saved Replies?
Related or Past Conversation
Historical Conversation
Live Chat Settings
Parameters to Configure Agent Availability Human Handover Configuration