List

This action block allows you to render a list of items to the users on WhatsApp. Furthermore, this list of items can be grouped into categories.

This feature is only supported for 360Dialog, Meta & GupShup (WhatsApp Business API providers)

How do I set it up?

In order to set this up, you can follow the following steps;

• Add action block on canvas by clicking on '+'

• Choose 'List'

• Double click on 'List' to configure it on the right panel

  • Message:

    • Header: Define the header in the space provided that will be visible to the visitors once the list is shared with them on WhatsApp. This text will be in 'Bold' format

    • Body: Displays the text to visitors on WhatsApp in normal format. This can be anything depending on your preference i.e it can be question or message

    • Footer: Displays text at end of the message. This will be the text in 'Greyed' out format. It can be anything like terms of condition etc..

    • Button Name: Display the button with the name configured on click on which the list will open up to the visitors

  • List of Options: It consists of all the items that are listed in the modal. These items can be part of a category or just loosely listed. To define the list, you can follow the following steps;

    • Define the categories that you would like the items to be associated with

    • Create the list of items that you would want to show when the modal opens up. To create the list, you need to define following;

      1. Item Name

      2. Item Description

      3. Category

  • Define Variable: Define the variable that will be storing the input or list item selected by the visitor.

• You can add up to 10 items and 10 categories

• We only store the name of item in the variable and not description or category